Privacy Policy

Our Commitment to Your Privacy

At CPR 4 Your Car, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you use our automotive repair services or visit our website.

By using our services or website, you agree to the terms outlined in this Privacy Policy. If you have any questions about our privacy practices, please contact us at cpr4yourcar@gmail.com or call us at (440) 667-8281.

Information We Collect

Personal Information

When you schedule services or contact us, we may collect:

• Contact Information: Name, phone number, email address, mailing address
• Vehicle Information: Make, model, year, VIN, mileage, service history
• Service Details: Requested services, appointment preferences, service history
• Payment Information: Billing address, payment method details (processed securely)
• Emergency Contact Information: When provided for service notifications

Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent, referral sources, click patterns
• Location Information: General geographic location (city/state level)
• Cookies and Tracking: Website preferences, session information, analytics data

Third-Party Information

We may receive information from:

• Insurance Companies: When processing insurance claims for repairs
• Parts Suppliers: For warranty and parts verification purposes
• Credit Card Processors: For payment processing and fraud prevention
• Review Platforms: Google, Facebook, and other platforms where you may review our services

How We Use Your Information

Service Delivery

• Schedule and confirm automotive repair appointments
• Provide diagnostic services, repairs, and maintenance
• Process payments and handle insurance claims
• Maintain vehicle service records and history
• Send service reminders and maintenance recommendations
• Contact you about completed services or necessary follow-ups

Communication and Customer Service

• Respond to your questions, concerns, and service requests
• Send appointment confirmations and service updates
• Provide technical support and customer assistance
• Send important notifications about your vehicle or services
• Request feedback about your service experience

Business Operations and Improvement

• Analyze website usage to improve our online services
• Conduct quality assurance and training programs
• Prevent fraud and ensure security of our systems
• Comply with legal and regulatory requirements
• Maintain accurate business records and accounting

Marketing and Promotions (With Your Consent)

• Send promotional offers and seasonal service reminders
• Share information about new services and special discounts
• Invite you to participate in customer surveys or reviews
• Provide educational content about vehicle maintenance

How We Share Your Information

We may share your information in the following circumstances:

Service Providers and Business Partners

• Parts Suppliers: To order and warranty automotive parts
• Insurance Companies: For claim processing and approval
• Payment Processors: To securely process credit card transactions
• Diagnostic Service Providers: For specialized vehicle diagnostics

Legal Requirements

• Comply with court orders, subpoenas, or legal processes
• Respond to government agency requests or investigations
• Protect against fraud, illegal activity, or security threats
• Enforce our terms of service or other agreements
• Meet automotive industry regulatory requirements

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners, subject to the same privacy protections outlined in this policy.

With Your Consent

We may share your information for other purposes with your explicit consent, such as sharing positive reviews or testimonials (with your permission).

Data Protection and Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Encryption: All sensitive data is encrypted in transit and at rest
• Secure Servers: Our systems are protected by firewalls and security monitoring
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security software and systems are regularly updated
• Payment Security: PCI DSS compliant payment processing

Physical Security

• Secure storage of physical records and documents
• Restricted access to areas containing personal information
• Proper disposal of documents containing personal data
• Employee training on privacy and security procedures

Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Vehicle service records may be retained for extended periods as required by automotive industry standards and warranty purposes.

Your Rights and Choices

Access and Correction

You have the right to:

• Access your personal information we have on file
• Request corrections to inaccurate or incomplete information
• Update your contact preferences and communication settings
• Review your vehicle service history and records

Marketing Communications

You can control marketing communications by:

• Opting out of promotional emails by clicking "unsubscribe" links
• Calling us at (440) 667-8281 to update preferences
• Emailing us at cpr4yourcar@gmail.com with your request
• Visiting our location to update your preferences in person

Cookies and Tracking

You can manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality and your ability to schedule services online.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to request deletion of personal information and to know what categories of information we collect and share.

Cookies and Website Technology

Our website uses cookies and similar technologies to:

• Essential Cookies: Enable core website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Provide relevant advertising and measure effectiveness

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect website functionality.

Third-Party Services

Our website may include links to third-party services:

• Google Maps: For location services and directions
• Payment Processors: For secure credit card processing
• Social Media Platforms: For sharing and review purposes
• Analytics Services: To understand website usage patterns

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of external websites or services.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also provide direct notification via email or other communication methods.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us About Privacy

Automotive Industry Specific Notices