Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of CPR 4 Your Car's automotive repair services and website. By using our services or visiting our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and CPR 4 Your Car. Please read them carefully before using our services.

Automotive Service Agreement

Service Authorization

By bringing your vehicle to CPR 4 Your Car, you authorize us to:

• Perform diagnostic testing and inspection of your vehicle
• Provide written estimates for recommended repairs or maintenance
• Perform authorized repairs using quality parts and materials
• Road test your vehicle as necessary for proper service delivery
• Store your vehicle on our premises during the service period

Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your vehicle and its condition
• Authorize all work in writing before we begin repairs
• Pay for all authorized services according to our payment terms
• Remove personal items from your vehicle before service
• Pick up your vehicle promptly upon completion notification
• Report any concerns about completed work within 30 days

Estimates and Authorization

All repair estimates are based on our initial inspection and diagnostic testing. We will not perform any work exceeding $100 beyond the estimated amount without your prior written authorization. Final costs may vary due to additional repairs discovered during service, parts availability, or unforeseen complications.

Parts and Materials

We use quality replacement parts that meet or exceed original equipment specifications. Parts may be new, remanufactured, or used as appropriate for your vehicle and budget. All parts are covered by manufacturer warranties when applicable, and we will assist with warranty claims as needed.

Payment Terms and Policies

Payment Methods

We accept the following payment methods:

• Cash payments
• Credit cards (Visa, MasterCard, Discover, American Express)
• Debit cards
• Insurance direct pay (when pre-approved)
• Financing options (when available and approved)

Payment Due

Payment is due upon completion of services unless other arrangements have been made in advance. We reserve the right to retain your vehicle until full payment is received. A storage fee of $25 per day may be charged for vehicles not picked up within 3 business days of completion.

Pricing and Fees

Our pricing structure includes:

• Labor Charges: Billed at our standard hourly rate or flat rate pricing
• Parts Cost: Parts at competitive market pricing plus applicable markup
• Diagnostic Fees: Applied to diagnostic testing (may be waived if repairs are performed)
• Environmental Fees: For proper disposal of oil, fluids, and other materials
• Taxes: Applicable state and local taxes will be added

Late Payment and Collections

Accounts not paid within 30 days may be subject to a service charge of 1.5% per month (18% APR) or the maximum rate allowed by law, whichever is less. Unpaid accounts may be referred to a collection agency, and you agree to pay all collection costs and reasonable attorney fees.

Warranties and Guarantees

Service Warranty

Warranty Coverage

Our warranty covers:

• Defects in workmanship for labor performed
• Failure of parts due to manufacturing defects
• Proper installation and function of repaired systems
• Correction of any problems directly related to our service

Warranty Exclusions

Our warranty does not cover:

• Normal wear and tear of vehicle components
• Damage caused by accidents, misuse, or neglect
• Damage from lack of required maintenance
• Problems unrelated to the services we performed
• Environmental damage (salt, road debris, etc.)
• Modifications made by other parties after our service

Warranty Claims

To make a warranty claim, contact us immediately when a problem arises. We will inspect the vehicle and determine if the issue is covered under warranty. Warranty work must be performed at our facility unless we authorize otherwise. Keep your service receipt as proof of warranty coverage.

Limitation of Liability

Maximum Liability

Our maximum liability for any claim related to automotive services is limited to the amount you paid for the specific service that gave rise to the claim. This limitation applies regardless of the legal theory of the claim, whether in contract, tort, strict liability, or otherwise.

Excluded Damages

We are not liable for:

• Lost profits, business interruption, or consequential damages
• Rental car costs unless specifically agreed to in writing
• Personal property left in vehicles (remove all valuables)
• Pre-existing conditions or problems not related to our services
• Damage from accidents or misuse after service completion
• Indirect, special, incidental, or punitive damages

Vehicle Storage

While your vehicle is in our possession, we will exercise reasonable care to protect it. However, we are not responsible for theft, vandalism, fire, flood, or other damage beyond our reasonable control. We recommend removing all personal items and valuables from your vehicle.

Time Limitation for Claims

Any claim related to our services must be brought within one (1) year of the date of service completion. Claims not made within this period are waived and barred.

Vehicle Information and Consent

Diagnostic Testing

You consent to our technicians performing necessary diagnostic testing, which may include computer scans, road testing, and component testing. Diagnostic fees apply and will be explained before testing begins. These fees may be waived if you authorize recommended repairs.

Road Testing

You authorize our qualified technicians to road test your vehicle as necessary to diagnose problems and verify proper repair. Road testing is performed with reasonable care by licensed and insured technicians.

Additional Repairs

During service, we may discover additional problems or safety issues. We will contact you for authorization before performing any work not included in the original estimate. You may decline additional repairs, but we may require you to sign a waiver acknowledging known safety concerns.

Abandoned Vehicles

Vehicles not picked up within 30 days of completion notification may be considered abandoned. After proper notice as required by law, we may dispose of abandoned vehicles to recover storage fees and service costs. You remain liable for all costs regardless of vehicle disposal.

Website Terms and Conditions

Acceptable Use

You agree to use our website only for legitimate purposes and not to:

• Violate any applicable laws or regulations
• Transmit any harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the website's functionality or security
• Use the website for commercial purposes without permission

Online Appointments

Online appointment requests are not confirmed until we contact you directly. We will make reasonable efforts to accommodate your preferred appointment time, but cannot guarantee availability. All appointments are subject to our standard service terms.

Content Accuracy

We strive to provide accurate information on our website, but cannot guarantee that all content is current, complete, or error-free. Service offerings, pricing, and availability are subject to change without notice. Always verify important information by contacting us directly.

Intellectual Property

All content on this website, including text, graphics, logos, and images, is owned by CPR 4 Your Car or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or modify any content without written permission.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Service Records

We maintain service records for your vehicle to provide better service and ensure warranty coverage. These records may be shared with parts suppliers, warranty providers, or insurance companies as necessary for service delivery.

Communication Consent

By providing your contact information, you consent to receive communications about your service, appointment reminders, and important safety recalls. You may opt out of marketing communications at any time while still receiving service-related messages.

Insurance and Claims Processing

Insurance Work

We work with most insurance companies to process claims for covered repairs. However, you remain ultimately responsible for all charges. We cannot guarantee insurance coverage or reimbursement amounts. Any disputes with your insurance company are between you and them.

Deductibles and Co-pays

You are responsible for paying any deductibles, co-pays, or amounts not covered by insurance at the time of service pickup. We will provide necessary documentation for your insurance claim, but cannot guarantee reimbursement for any portion of the repair costs.

Third-Party Claims

For repairs resulting from accidents involving other parties, you remain responsible for payment regardless of fault determination or third-party insurance coverage. We can provide necessary documentation for your attorney or insurance company.

Dispute Resolution

Initial Resolution

If you have concerns about our service, please contact us immediately. We are committed to resolving issues promptly and fairly. Most concerns can be addressed through direct communication with our management team.

Mediation

For disputes that cannot be resolved through direct communication, both parties agree to attempt resolution through mediation before pursuing legal action. Mediation will be conducted by a qualified mediator in Stark County, Ohio.

Governing Law

These Terms are governed by the laws of the State of Ohio. Any legal proceedings must be brought in the appropriate courts of Stark County, Ohio. You consent to the jurisdiction of these courts for any disputes arising from these Terms or our services.

General Provisions

Modifications to Terms

We may modify these Terms at any time by posting updated terms on our website. Changes become effective immediately upon posting. Your continued use of our services constitutes acceptance of modified terms. We will notify customers of material changes when practical.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Entire Agreement

These Terms, along with our Privacy Policy and any written service agreements, constitute the entire agreement between you and CPR 4 Your Car. They supersede all prior agreements, understandings, and communications regarding the subject matter.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a sale or transfer of our business.

Questions About These Terms