Terms of Service

1. About These Terms

These Terms of Service apply to every repair, diagnosis, inspection, and service performed by CPR 4 Your Car ("the Shop," "we," "us") for a customer ("you"). They work together with the written Repair Order you sign, the estimate we provide, the final invoice, and our Limited Warranty. The signed Repair Order is the controlling authorization for your repair. These Terms supply the full detail behind the short summaries printed on that paperwork.

Your agreement to these Terms. You agree to these Terms when you sign a Repair Order, when you leave your vehicle with us for diagnosis or repair, or when you pay an invoice for our work. Signing the Repair Order before work begins is the primary way you accept these Terms, and it is how you accept the terms that require your specific acknowledgment, such as the authorization to perform work and the jury trial waiver. Leaving your vehicle with us, including by after-hours drop-off, and paying an invoice are additional ways your agreement is shown. These Terms are posted at cpr4yourcar.com and are available at our shop on request.

2. Your Right to an Estimate

Under Ohio law (Ohio Administrative Code 109:4-3-13), if a repair or service is expected to cost more than $50, you have the right, before we begin work, to choose one of the following:

• a written estimate,
• an oral estimate, or
• no estimate.

We will offer you this choice at the time you bring the vehicle in. Your final bill will not exceed the estimate by more than 10 percent unless you approve a larger amount before repairs are finished.

If we discover additional work is needed while the vehicle is with us, we will contact you, describe the work and the added cost, and obtain your approval before proceeding. We will not perform unauthorized work.

Estimate validity. Written estimates are valid for 14 days from the date issued. After 14 days, parts prices, availability, and labor times may change, and the estimate may need to be updated before work is authorized.

Turnaround time. We work to return vehicles as quickly as we reasonably can. Depending on how busy we are, when we are able to begin work on a vehicle can range from the same day to about a week after drop-off. Some services can be completed the same day, many repairs take roughly three to seven days, and larger or highly complex jobs, such as engine or transmission repair, can take a week or more, and occasionally a month or longer. A vehicle may also sit while we wait on parts, wait on a sublet vendor, or obtain and purchase the parts needed for the repair. Any completion date or time we provide is a good-faith estimate, not a guarantee, and may change. We do not cover rental vehicle costs, alternate transportation, or loss of use of your vehicle during a repair or while a vehicle is waiting to be serviced.

3. Authorization to Perform Work

Work begins only after you authorize it. By signing the Repair Order, you:

• authorize the Shop and its employees and authorized subcontractors to perform the work described;
• grant permission to operate the vehicle on streets and highways for diagnosis, testing, road-test verification, and delivery;
• acknowledge the mechanic's and possessory lien described in Section 9; and
• agree to these Terms.

Approval of additional or revised work may be given in person, by signature, or by an affirmative reply by text or email. Under the federal E-SIGN Act and the Ohio Uniform Electronic Transactions Act (Ohio Revised Code Chapter 1306), an electronic reply such as "yes" or "approved" is a valid authorization with the same effect as a written signature. We document every approval, including the date, time, amount, and the person who gave it.

4. Diagnosis, Testing, and Teardown

Diagnostic and testing time is billed at our current hourly rate, presently $129 per hour, with a one-hour minimum on diagnosis. Our hourly rate is subject to change. The rate that applies to your repair is the rate shown on the estimate you authorize. Diagnostic charges apply whether or not you authorize repairs.

If additional diagnostic time is needed beyond the initial estimate, we will contact you for approval before continuing.

Crediting a diagnostic charge toward a repair is offered at the discretion of the technician or service writer and is not guaranteed, unless a credit or discount is provided through a specific coupon or promotion. Any such credit applies only to the related repair, not to unrelated work.

If disassembly ("teardown") is required to diagnose or estimate your repair, we will tell you, before teardown begins, the cost of teardown, the cost of reassembly, and the cost of any parts that may be damaged or destroyed by teardown. If you then decline the repair, you remain responsible for those disclosed teardown, parts, and reassembly charges, and we will reassemble the vehicle to a condition reasonably similar to its condition at drop-off unless reassembly would make it unsafe.

Intermittent problems and "no problem found"

Some vehicle problems are intermittent. They do not happen every time the vehicle is driven, and they may not happen at all while the vehicle is in our possession. A modern vehicle has thousands of components, sensors, and connections, and an intermittent fault, such as an occasional no-start, a warning light that comes and goes, an occasional noise, an electrical glitch, or a problem that only appears in specific weather, temperature, or driving conditions, often cannot be reproduced on demand.

We cannot diagnose or repair a problem that does not occur while the vehicle is with us. Diagnosis depends on observing the fault, capturing data while it is happening, or finding a stored fault record in the vehicle.

You agree to the following regarding intermittent concerns:

• Diagnostic time is billed whether or not we are able to reproduce the problem. Diagnosis is the work of investigating, testing, and ruling out causes. It is charged for the time spent, the same as any other labor. "No problem found" is a possible result of a paid diagnosis, not a reason the diagnosis is free.
• If we cannot reproduce the fault, we will tell you what we checked, what we ruled out, and what we recommend as a next step. That next step may be additional monitoring, installing a data-logging device, or asking you to return when the problem is actively occurring.
• The most useful thing you can do is bring the vehicle to us, or contact us, while the problem is happening. A fault we can observe is a fault we can diagnose. A fault that stopped before you arrived often cannot be.
• If we recommend a repair based on the best available evidence for an intermittent fault, that repair is our best professional judgment given what could be observed. Because the fault is intermittent, we cannot guarantee that a single visit will resolve every intermittent concern, and additional diagnosis may be needed if the problem recurs.
• We will not replace parts by guessing. If we cannot verify a cause, we will tell you so rather than sell you parts that may not fix the problem.

If you direct a specific repair against our diagnosis

You may ask us to perform a specific repair, or install a specific part, that differs from what our diagnosis recommends. If we agree to do so, we will note on the Repair Order that the work was performed at your direction. In that case, we do not warrant that the work will resolve your concern, the diagnostic charge still applies, and you remain responsible for the cost of that work and any further diagnosis or repair needed afterward.

5. Parts

Parts installed are new, premium-quality parts unless otherwise noted on your estimate or invoice. Used, rebuilt, remanufactured, reconditioned, or OEM/dealer parts will be identified and installed only with your prior approval.

Core charges for exchange parts (such as alternators, starters, and calipers) are itemized separately and refunded when the old unit is returned to us.

We do not install customer-supplied parts

We source and supply all parts used in every repair. This is a firm policy, without exception, and applies regardless of where or how a part was obtained.

We maintain this policy because it is the only way we can warrant the complete repair, both the part and the labor, and because our insurance coverage depends on it. When we supply the part, a failure is our responsibility to correct. When a customer supplies the part, a failure can leave the customer paying for the same labor twice, with no warranty and no recourse. Sourcing our own parts also lets us verify correct fitment and quality before installation. If you have already purchased a part, we are glad to discuss your repair, but the repair will be performed using parts we supply.

Parts availability, backorders, and delays

We order parts from outside suppliers, manufacturers, and distributors. We do not control parts availability, supplier shipping times, manufacturer production, or pricing, and we cannot complete a repair until the necessary parts arrive.

Parts delays are common and are often outside anyone's control. A part may be on national backorder, discontinued, out of stock industry-wide, available only from a single distant source, delayed in shipping, or subject to a manufacturer shortage. When this happens, the wait is not the result of slow work at our shop. It is frequently the result of a part that no shop, dealer, or supplier can currently obtain.

You agree that:

• We are not responsible for delays in completing a repair that are caused by parts availability, backorders, discontinued parts, supplier or manufacturer shortages, shipping delays, or incorrect parts shipped to us by a supplier.
• Estimated completion dates are good-faith estimates, not guarantees, and may change when a parts delay occurs.
• We will keep you informed of significant parts delays and your options, which may include waiting for the part, approving a comparable alternative part if one exists, or arranging to retrieve your vehicle while the part is on order.
• A parts delay does not, by itself, entitle you to a discount, a refund of work already performed, or compensation for loss of use. We do not provide loaner vehicles, shuttle service, or rental vehicles. Please see Section 16.
• If a part becomes unavailable after a repair is authorized, we will work with you to find a solution, but we cannot install a part that cannot be obtained.

Non-returnable and special-order parts

Some parts cannot be returned to our suppliers once ordered or once installed. This includes electrical and electronic components, special-order parts, custom or made-to-order parts, programmed or VIN-matched parts, and certain other items our suppliers designate as final-sale.

Because these parts are non-refundable and non-returnable to us, they are also non-refundable to you. Once a non-returnable or special-order part has been ordered for your vehicle, you are responsible for its full cost, even if you later decline the repair or cancel the work. If you decline a repair after a non-returnable part has been ordered, the part becomes yours and will be provided to you, and you remain responsible for payment for it.

Restocking fees. Some parts can be returned to our supplier, but only with a restocking fee that the supplier charges to us. If you cancel or decline a repair after such a part has been ordered, you are responsible for any restocking fee the supplier charges, which is typically a percentage of the part's price. When possible, we will tell you the restocking fee before you make a final decision.

6. Limited Warranty

Work performed by CPR 4 Your Car is covered by our written Limited Warranty. This is a limited warranty, not a full warranty. Coverage runs from the date and odometer reading on your Repair Order, whichever limit is reached first.

What the warranty covers: defects in the part and defects in our workmanship or installation.

What the warranty does not cover: normal wear and tear, including brake pads, shoes, and rotors and other friction and wear items; consumables and maintenance items such as fluids, filters, and belts; failures caused by accident, abuse, misuse, neglect, modification, racing, off-road use, or lack of reasonable maintenance; failures caused by work you declined when we recommended it; and damage caused by parts or services obtained elsewhere where we can show those parts or services caused the failure.

Implied warranties. Because we provide a written warranty, we do not disclaim the implied warranties of merchantability and fitness for a particular purpose. Consistent with the federal Magnuson-Moss Warranty Act, those implied warranties are limited in duration to the duration of our written Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

No tie-in requirement. Your warranty is not voided because you later have service performed elsewhere or use parts from another source. We may deny coverage only for a failure we can show was caused by those outside parts or services.

Manufacturer warranties on parts

Some parts may carry a separate manufacturer warranty beyond our 12-month / 12,000-mile coverage. Examples include lifetime warranties on certain brake pads, multi-year warranties on batteries, and extended warranties on remanufactured starters or alternators. These are warranties from the part's manufacturer or supplier, not from us.

If a part you bought from us fails after our 12/12 period but is still inside the manufacturer's warranty, we will help you submit the claim and obtain the replacement part. The manufacturer's warranty typically covers the part itself only. Labor to remove and reinstall a replacement part after our 12-month / 12,000-mile coverage has expired is not included unless the manufacturer's program specifically covers it, which most do not. We will tell you what the part-only replacement and the new labor will cost before any work begins.

How a warranty claim is handled

A warranty claim is not automatic. Returning to the Shop is the first step, not the claim itself. When you bring the vehicle back, a technician will inspect the vehicle and the prior repair to determine whether an actual covered defect exists.

• If the technician verifies a genuine defect in a part we supplied or in our workmanship, the repair is performed at no charge to you, and we handle the warranty return and replacement directly with our parts supplier.
• If the technician finds normal wear, a separate or unrelated issue, or no verifiable defect, it is not a warranty claim. We will explain what we found and provide a standard estimate for any new repair.

Wear items specifically. Brake pads, shoes, rotors, clutch components, and similar friction and wear items are warranted against a verifiable manufacturing defect or installation defect only. They are not warranted against normal wear. For example, a brake pad that delaminates or fails prematurely due to a defect is a covered claim that a technician can identify; a brake pad that has simply worn down through normal driving is not, and a return visit for worn brakes is a new paid repair, not a warranty replacement. A defect must be found and verified by a technician before any wear item is replaced under warranty, because warranty replacement is processed through our parts supplier and requires a demonstrated failure.

How to make a claim. Contact us promptly after you notice a concern, and return the vehicle to us during business hours with your Repair Order or invoice. Proof of the original repair, such as your invoice, is required to make a warranty claim. A warranty claim must involve a symptom reasonably related to the prior repair. If you continue to drive the vehicle after a failure becomes apparent, any additional damage caused by that continued driving is not covered, though the original warranted repair remains covered. Transportation to and from the Shop is your responsibility.

Bringing in a vehicle for a warranty concern. If you believe a problem is covered by our warranty, bring the vehicle to us and we will take it in and look into it. Our policy is straightforward: if a technician verifies the problem is a genuine defect covered by our warranty, the warranty repair is covered at no charge to you. If the technician inspects the vehicle and finds the problem is normal wear, an unrelated issue, or not a verifiable defect in our work, it is not a warranty claim, and our standard one-hour diagnostic charge applies for the time spent investigating it. We tell you this up front so there are no surprises: we are glad to check a warranty concern, and the time we spend confirming it is either covered as part of a verified warranty repair or billed as diagnosis if it turns out not to be one.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state. Nothing in this warranty waives any right you have under the Ohio Consumer Sales Practices Act or the Magnuson-Moss Warranty Act.

7. Payment Terms

Payment in full is due upon completion of the work and before the vehicle is released. We accept cash, debit cards, and major credit cards. We do not accept personal or business checks.

• Card processing fee. A processing fee is added to payments made by credit card, in an amount not exceeding our cost of card acceptance, up to 3 percent. This fee is disclosed on your estimate and invoice. You can avoid this fee by paying with cash or debit.
• Interest. Unpaid balances accrue interest at 8 percent per year, the maximum rate allowed under Ohio Revised Code 1343.01, beginning 10 days after the invoice date.
• Collection costs. If your account becomes past due and we must take steps to collect it, you are responsible for the reasonable costs of collection, including collection agency fees, court costs, and reasonable attorney's fees, to the extent permitted by Ohio law.

Payment in full; no partial payment. We do not release a vehicle on partial payment or on an informal promise to pay later. Any payment arrangement other than payment in full at completion must be agreed to by us in writing in advance. The vehicle is released only when payment has been received in full and good funds.

Failed or reversed payments. If a payment fails, is reversed, is declined after the fact, or does not clear after the vehicle has been released, the full unpaid balance is immediately reinstated and due, along with any fees we incur. Releasing the vehicle in reliance on a payment does not waive our right to collect if that payment later fails.

Chargebacks. If you authorized the work and the work was performed, initiating a credit card chargeback or payment dispute for that completed, authorized repair is a breach of these Terms. We document authorizations and completed work, and we will respond to any improper chargeback with that documentation. You agree to be responsible for the disputed amount and for reasonable costs we incur in responding to an improper chargeback.

Third-party or insurance payment. If a repair is expected to be paid by an insurance company, a warranty company, an extended service contract, an employer, or any other third party, you remain personally responsible for the full bill. We do not wait on payment from a third party. If the third party pays less than the full amount, denies the claim, or delays payment, the unpaid balance is your responsibility.

7A. Third-Party Financing

We may provide information about financing options offered by independent third-party providers (such as Affirm, Klarna, Sunbit, Snap Finance, or similar companies). These are not our programs. We are not a lender, a bank, or a credit company, and we do not provide financing.

Any financing is a separate agreement solely between you and the third-party provider. We do not set, quote, negotiate, approve, or guarantee any interest rate, payment amount, credit limit, fee, or other term. Approval and all terms are determined entirely by the provider. We make no representation that you will be approved or about what any financing will cost.

When you apply for third-party financing, you provide your personal and financial information directly to that provider, not to us. Each provider has its own terms, privacy policy, and practices, which we do not control and are not responsible for. We encourage you to review the provider's terms and privacy policy before you apply.

We may have a business relationship with one or more financing providers. Your repair charges, your payment obligation to us, and our mechanic's and possessory lien are not affected by whether you use third-party financing. If financing is delayed, denied, or cancelled, you remain responsible for paying us in full for the work performed.

7B. Shop Supplies and Hazardous Waste Fees

In addition to parts and labor, your repair may include the following fees. These fees are disclosed on your written estimate before you authorize work, are included in your estimate total, and are not hidden or added after the fact.

• Shop supplies fee. A charge for consumable materials used during repairs that are not billed as individual parts, such as fasteners, clips, cleaners, lubricants, shop rags, sealants, and similar items.
• Hazardous waste and environmental fee. A charge for the lawful, compliant handling and disposal of hazardous and regulated materials generated by your repair, such as used oil, engine coolant, refrigerant, brake fluid, solvents, and contaminated absorbent materials. Proper disposal of these materials is required by law and carries a real cost.

These fees may be shown as a flat amount, or as a percentage of labor up to a stated cap, on your estimate and invoice. Because they are disclosed on the estimate, they are part of the authorized price and are counted within the 10 percent limit described in Section 2.

8. Vehicle Storage and Abandoned Vehicles

Picking up your vehicle. When we notify you that your vehicle is ready, or that you have declined recommended repairs, please pick it up promptly. You have 3 business days from the date of that notice to retrieve the vehicle and pay all charges in full.

Storage fees. Beginning the 4th business day after we notify you, storage accrues at $25 per day, charged every day including weekends and holidays, until the vehicle is picked up. Storage charges are part of the amount secured by our lien under Section 9, and the vehicle will not be released until all charges, including accrued storage, are paid in full. Storage does not begin to accrue before we have notified you that the work is complete or that repairs were declined.

Notice of completion. Notice may be given by phone, text, or email using the contact information you provided. It is your responsibility to keep your contact information current and to respond to our notices.

Abandoned vehicles. A vehicle is considered abandoned if it remains unclaimed for 15 days or more after we notify you that it is ready or that repairs were declined, or after any agreed storage period ends. Failure to maintain current contact information, or failure to respond to our notices, does not stop or delay this timeline.

Once a vehicle is abandoned, we may take any action permitted by Ohio law to clear the vehicle from our property and to pursue what we are owed. We will generally take one of two paths:

• If a significant balance is owed, we may proceed under Ohio Revised Code 4505.101 to obtain title to the vehicle so that its value can be applied toward the amount owed. This process includes a search of Ohio Bureau of Motor Vehicles records to identify the owner and any lienholder, certified-mail notice to the owner and any lienholder, notice to local law enforcement where required, a statutory waiting period, and the filing and payment required by that statute.
• In other cases, including a low-value or inoperable vehicle, we may instead file a complaint with local law enforcement to have the vehicle ordered into storage and removed under Ohio Revised Code 4513.60. After removal, the vehicle is handled under the statutory storage and sale procedures, and it becomes the responsibility of the storage facility and the authorities. We are not required to obtain title to a vehicle in order to have an abandoned vehicle removed from our property.

We will choose the path based on the amount owed, the condition and value of the vehicle, and the circumstances. You remain responsible for the full repair, diagnostic, storage, and related charges regardless of which path is used. Removing an abandoned vehicle from our property does not cancel the debt; it separates clearing the vehicle from collecting the amount you owe, and we may still pursue the unpaid balance.

Personal property in an abandoned vehicle. We are not responsible for personal property left in a vehicle that becomes abandoned. Personal property remains in the vehicle and is handled together with the vehicle under whichever abandonment process applies. We do not separately store, inventory, or return personal property from an abandoned vehicle.

Nothing in this section limits our mechanic's and possessory lien or any other right available to us under Ohio law. We strongly encourage you to contact us if you cannot pick up your vehicle on time, so that storage charges and abandonment procedures can be avoided.

9. Mechanic's and Possessory Lien

You grant CPR 4 Your Car an express mechanic's and possessory lien on the vehicle for all amounts owed, including parts, labor, sublet work, shop supplies, diagnostic and teardown charges, storage, taxes, interest, and collection costs. We may retain continuous possession of the vehicle until all amounts are paid in full in good funds. Our possessory lien depends on continuous possession of the vehicle.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of or relating to any repair or service, whether based on contract, warranty, tort, statute, or any other theory, will not exceed the amount you paid us for the repair or service at issue.

We are not liable for incidental, consequential, special, indirect, or punitive damages, including towing, rental vehicle costs, loss of use, lost wages, lost profits, or loss of vehicle-module data.

This section does not limit liability for gross negligence, willful misconduct, fraud, or bodily injury caused by our negligence, and it does not limit or waive any right you have under Ohio law, the Magnuson-Moss Warranty Act, or the Ohio Consumer Sales Practices Act (Ohio Revised Code Chapter 1345). Under Ohio's Uniform Commercial Code, a limitation of consequential damages for personal injury in consumer transactions is not enforceable. Some limitations described above therefore apply only to the maximum extent the law allows.

11. Personal Property and Vehicle Condition

Please remove all personal items and valuables from the vehicle before service. We do not inventory personal property and are not responsible for loss of or damage to items left in the vehicle, except for loss caused by our own negligence, gross negligence, or willful misconduct.

We are not responsible for loss or damage caused by fire, theft, vandalism, weather, or other causes beyond our reasonable control, despite reasonable security measures. This does not limit our responsibility for our own negligence.

We are not responsible for pre-existing conditions revealed during service, including rust, corrosion, seized or broken fasteners that fail during removal despite reasonable care, corroded electrical connectors, worn adjacent components exposed during repair, or aftermarket or improperly installed components.

Prior repairs and work performed by others. We are not responsible for problems caused by prior repairs, modifications, or installations performed on the vehicle by another shop, a previous owner, the customer, or anyone other than us. Earlier work by others, including incorrect parts, improper installation, damaged or stripped fasteners and threads, altered wiring, and missing hardware, can fail during normal service or make a repair take more time and parts than a comparable job on a properly maintained vehicle. When prior work by others or any pre-existing condition requires additional labor or parts, we will contact you for approval before continuing, consistent with the estimate rules in Section 2. This does not limit our responsibility for our own work.

11A. Rust and Corrosion

On vehicles with significant rust or corrosion, bolts, brackets, lines, fasteners, and components frequently break, seize, or disintegrate during normal removal even when our technicians use proper tools and reasonable care. When this happens, the repair takes substantially more labor than a comparable job on a rust-free vehicle, and additional parts may be required to replace items that cannot be reused.

We reserve the right to charge additional labor and parts for repairs on excessively rusty or corroded vehicles and components. When rust or corrosion causes a repair to require more labor or parts than originally estimated, we will contact you to describe the additional work and cost and obtain your approval before continuing, consistent with the estimate rules in Section 2. We will not perform the additional work without your authorization, but the repair may not be able to be completed, or the vehicle returned to a drivable condition, until the rust-related work is approved and performed.

If you decline rust-related additional work, you remain responsible for labor and parts already performed and used, and the vehicle may be returned in a disassembled or non-operational condition.

Lifting and hoisting rusty or older vehicles

Nearly all repair and inspection work requires raising the vehicle on a lift. This is a normal, necessary part of servicing any vehicle. On older vehicles and vehicles with significant rust or corrosion, the structural points used to lift a vehicle, such as pinch welds, frame rails, rockers, and subframe areas, may be weakened by corrosion in ways that cannot be seen until the vehicle is raised.

If we determine a vehicle is too unsafe or too structurally compromised to lift, we will decline the work. If a vehicle reasonably appears safe to lift and we raise it using normal and proper procedures, we are not responsible for damage that results from the vehicle's pre-existing rust, corrosion, or weakened condition, including bending, cracking, crushing, or separation of corroded structural areas that occurs because those areas had lost strength before the vehicle arrived. This is damage caused by the condition of the vehicle, not by our work.

This does not limit our responsibility for damage caused by our own negligence in how a vehicle is lifted. By authorizing service, you acknowledge that lifting is required and that older or corroded vehicles carry inherent risk that comes from the condition of the vehicle itself.

11B. Unsafe Vehicles and Refusal to Release

If you decline repairs that are necessary to make the vehicle safe to operate, we will document that the unsafe condition was identified, that the recommended repair was explained to you, and that you chose to decline it. You assume full responsibility for operating a vehicle that has been identified as unsafe.

We reserve the right to refuse to release a vehicle for the customer to drive away from our premises when we have determined the vehicle is in an unsafe condition, and instead to release it only to a tow operator or other transport. We will not perform mobile or roadside repairs to make such a vehicle drivable. Nothing in this section requires you to authorize any repair, and nothing in this section permits us to retain a vehicle for which all charges have been paid beyond what is reasonably necessary to arrange safe transport.

11C. Towing and Mobile Service

We do not provide mobile or roadside mechanic service. All repair and diagnostic work is performed at our shop location. Vehicles that cannot be safely driven must be towed to our shop.

Towing is arranged between you and an independent towing company. Any towing company is a separate third-party contractor, not our agent. We are not responsible for loss of or damage to a vehicle or its contents that occurs during towing, loading, or unloading by a towing company, whether or not we helped you arrange the tow. Towing charges are a separate matter between you and the towing company.

If a vehicle at our shop is determined to be unsafe to drive and you choose not to authorize the repairs needed to make it safe, you are responsible for arranging and paying for towing to remove the vehicle.

12. Test Drives and Vehicle Operation

You authorize us to operate the vehicle on public and private roads for diagnosis, testing, post-repair verification (including road-test verification after brake, steering, suspension, and drivability work), and delivery. You represent that the vehicle is insured to at least Ohio's financial-responsibility minimums while it is in our care. We carry garage keepers and garage liability insurance covering the vehicle while it is in our care, custody, and control, subject to the exclusions in Section 11.

13. Photo, Video, and Recording Devices

You authorize us to photograph and video-record the vehicle, including its exterior, interior, engine compartment, underbody, VIN, odometer, and any pre-existing damage, for documentation, estimating, warranty support, training, and dispute resolution.

Customer recording devices

Our shop, including our service bays and work areas, is private property. Customers do not have the right to record audio or video inside the shop. Customer-installed recording devices in a vehicle, such as dash cameras and in-cabin cameras, can capture our employees and other customers without their knowledge or consent.

As a condition of service, if a customer-installed recording device is observed in or on the vehicle, it will be disconnected, powered off, or have its memory card removed while the vehicle is at the shop, and it will be reconnected or returned to its prior state at delivery. This is a private-property and privacy measure and is not a comment on any individual customer. By leaving your vehicle with us, you consent to this. You also consent to our review of any recording that is relevant to a warranty claim, a damage claim, or another dispute involving your vehicle.

13A. Vehicle Technology, Diagnostics, and Data

Modern vehicle service involves electronic diagnostic equipment, digital inspections, and computer systems in your vehicle. By authorizing service, you acknowledge and agree to the following.

Digital vehicle inspections

We may perform a digital vehicle inspection and send you photos, videos, and inspection findings electronically. A digital inspection reflects the condition of the vehicle observed at the time of inspection. It is not a guarantee of the condition of any item that was not inspected or not flagged, and a vehicle's condition can change with use and time. An inspection report is a snapshot, not a warranty that nothing else is or will become a problem.

Diagnostic scanning and programming

Diagnosis and some repairs require connecting scan tools to your vehicle's computer systems and may involve reading, clearing, updating, or reprogramming control modules. We use professional diagnostic equipment for this work. We are not responsible for pre-existing electronic conditions, latent module faults, or component failures that surface during normal, properly performed diagnostic or programming procedures. As with rust and corrosion described in Section 11A, a diagnostic procedure can reveal a weakness that already existed; revealing it is not the same as causing it. This does not limit our responsibility for damage caused by our own negligence.

Vehicle data and stored settings

Your vehicle's computers may store personal data, such as paired phone information, contacts, location and navigation history, garage door codes, and saved settings. Diagnosis or repair may require resetting modules, disconnecting the battery, or clearing stored data, which can erase these settings. We are not responsible for the loss of personal data or saved settings stored in the vehicle. We recommend you remove or back up any data you wish to keep before service.

Remote and connected-vehicle features

Many vehicles can be started, unlocked, or moved remotely through a manufacturer app, key fob, or connected-car service. For the safety of our staff, do not remotely start, move, or operate your vehicle while it is in our care. Doing so while a vehicle is on a lift or being serviced creates a serious hazard, and you are responsible for damage or injury resulting from your remote operation of the vehicle while it is with us.

Our records and shop systems

We store repair history, diagnostic information, and inspection records in our shop-management software, on our diagnostic equipment, and with related service providers. These systems are operated by third-party technology vendors that maintain their own security practices, which we do not control. We maintain reasonable safeguards as described in Section 14.

Service history reporting

Our shop-management software may report basic service-history information, such as the date, mileage, and general services performed, to vehicle-history services such as Carfax, when that reporting is included with our software. This reporting reflects routine service-history information and is a standard industry practice that can benefit you by documenting your vehicle's maintenance record. It does not include your personal contact or payment information.

13B. Marketing Use of Vehicle and Repair Images

We are proud of our work and like to show it. You grant us permission to use photographs and video of your vehicle and the repair work we perform for marketing and promotional purposes, including our website, social media, online listings, advertising, and other promotional materials.

This permission covers images of the vehicle and the work performed, including before-and-after images. We own the photographs and video we create, and you are not entitled to any payment or compensation for our use of this content.

We protect your privacy as a matter of practice. When we use images for marketing, we remove or obscure license plates, vehicle identification numbers, and other identifying details, and we do not photograph the interior contents of your vehicle, personal belongings, or documents for marketing use. We do not publish your name, address, phone number, or payment information as part of repair marketing content. If you would prefer that images of your vehicle not be used for marketing at all, simply tell us, and we will make a note in your file and honor it. This does not affect our right to photograph and document the vehicle for the non-marketing purposes described in Section 13.

14. Privacy

We collect your contact and vehicle information to perform repairs, contact you, process payment, and meet legal and warranty obligations. We do not sell your personal information. We maintain reasonable safeguards for personal information and will provide notice of any breach of sensitive personal information as required by Ohio law (Ohio Revised Code 1349.19).

You consent to receive service and transactional messages about your repair by phone, text, and email at the contact information you provide. Marketing or promotional messages are sent only if you separately opt in, and you may opt out of those at any time.

Call recording. For quality, training, and accurate record-keeping, most calls to and from our shop are recorded. We use more than one phone line, and we are working toward routing all calls through our recorded line. By calling us, or by providing a phone number we use to call you, you consent to the recording of those calls. Recorded calls may be used to confirm what was discussed and authorized and to resolve any later dispute. Ohio permits the recording of a call with the consent of one party to the call.

Privacy questions. For privacy questions, or to request or correct your information, contact us at cpr4yourcar@gmail.com or (330) 818-7120. Our full Privacy Policy is available at cpr4yourcar.com.

15. Dispute Resolution

Pre-suit notice. Before filing any claim, please give us written notice describing the concern and 30 days to inspect, re-repair, refund, or otherwise resolve it. We accept the same obligation toward you.

Governing law and venue. Ohio law governs these Terms. The exclusive venue for any dispute is the state or municipal court of Stark County, Ohio.

Jury trial waiver. To the extent permitted by law, each party waives the right to a jury trial of any dispute arising out of or relating to a repair or service. This waiver is also presented for your separate, conspicuous acknowledgment on the Repair Order you sign.

Small claims preserved. Either party may bring a claim in Ohio small claims court within that court's limits.

16. Other Terms

Right to refuse or stop work. We may decline any repair at our discretion. Either party may stop work in progress by written notice, including text or email.

Who may authorize work; vehicle ownership. We rely on the person who delivers the vehicle and signs the Repair Order as having authority to authorize the repair. If you bring in a vehicle you do not own, you represent that you are authorized to have it repaired, and the vehicle owner is responsible for the bill. You represent that you are the owner or are authorized by the owner, and that you are authorized to have the vehicle repaired even if it is leased or financed. We are not responsible for resolving ownership disputes between parties; we release the vehicle to the customer named on the Repair Order upon full payment. If a vehicle is reported stolen or has a title, registration, or VIN irregularity, we may decline service, hold the vehicle, and cooperate with law enforcement, and we will not release it to a person not entitled to it.

No loaner, shuttle, or rental vehicles. We do not provide loaner vehicles, shuttle service, or rental vehicles. Please arrange your own transportation while your vehicle is being serviced. We are not responsible for your transportation, alternate-transportation costs, or loss of use of your vehicle during a repair, including during a parts delay.

Missed appointments and special-order parts. If you schedule an appointment and do not appear, or cancel on short notice after we have reserved time or pre-ordered parts for your vehicle, you may be responsible for the cost of any non-returnable or special-order parts ordered for your appointment, as described in Section 5.

Vehicle picked up before completion. If you ask to take a vehicle before a repair is finished, we will return it to you, but you accept the vehicle in its incomplete condition, you remain responsible for work performed and parts used or ordered, and you assume all risk of operating a vehicle whose repair is not complete. If the incomplete condition makes the vehicle unsafe to drive, Section 11B applies.

Customer conduct; safety in the shop. For the safety of our customers and staff, customers and visitors are not permitted in our service bays or work areas. Please remain in the customer waiting area. We may refuse or discontinue service to anyone who is abusive, threatening, or harassing toward our staff, or whose conduct creates a safety or liability risk. If we discontinue service for these reasons, normal charges for work performed and parts ordered still apply, and the lien and storage terms still apply.

Sublet work. Some work is performed by qualified outside vendors, such as wheel alignments and similar specialized services. Sublet work is identified on your invoice. Sublet services are billed to you at our discretion and may include a charge above the vendor's cost to us for coordinating, handling, and standing behind the work; the sublet charge is included in the estimate you approve. Sublet work carries the outside vendor's warranty, not our 12-month / 12,000-mile warranty, and we will help facilitate a sublet warranty claim. Some sublet services depend on the condition of related components. For example, a wheel alignment cannot be properly completed or may not hold if steering or suspension parts are worn; if we recommend related repairs and you decline them, a sublet service that does not hold as a result is not a warranty claim or a comeback.

Events outside our control. We are not responsible for delays in completing a repair, or for our inability to perform, caused by events outside our reasonable control. These include severe weather, fire, flood, power or utility outages, equipment failure, labor shortages, parts or supplier shortages and failures, shipping and transportation delays, public health emergencies, and government action. If such an event occurs, completion times will be extended for the duration of the event, and we will keep you informed. An event of this kind does not entitle you to a discount, a refund of work already performed, or compensation for loss of use.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions stay in effect.

Changes. We may update these Terms. The version in effect on the date of your Repair Order applies to that repair.

Entire agreement. Your signed Repair Order, these Terms, and our Limited Warranty are the entire agreement and supersede prior oral statements.

17. Website Terms

Online tools are not binding estimates. Any online scheduling request, contact form, automated quote, price range, or other figure generated through our website is preliminary and non-binding. It is not a repair authorization and not a guaranteed price.

The only binding agreement for your repair is the Repair Order you approve at the shop, together with any additional work or revisions you separately authorize. All pricing is subject to a physical inspection of your vehicle. An online request is a starting point for a conversation, not a contract.

Intellectual property. The "CPR 4 Your Car" name, logo, branding, website design and layout, text, and images are the property of CPR 4 Your Car and may not be copied or used without our permission.

Privacy and website tracking. We collect information you submit through our website, and our website uses analytics and advertising tools, including Google Analytics, Google Tag Manager, and advertising services from Google and Meta (Facebook), which use cookies and similar technologies. How we collect, use, and protect customer and website information, including our text and email communication practices, is described in Section 14 and in full in our Privacy Policy, available at cpr4yourcar.com. Please review the Privacy Policy before using our website or services.

Intended for adults. Our services and website are intended for adults 18 years of age or older. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, please contact us so we can remove it.

Requesting or correcting your information. To request a copy of, or a correction to, the personal information we hold about you, contact us at cpr4yourcar@gmail.com or at (330) 818-7120.